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Testimonials

Mark Ricketts, Mothercare Group
45-180-110-0-0-180-110Bridget was supportive, efficient, enthusiastic and passionate about what she did. She was always available and easy to contact. She had valuable input into virtually every accident we experienced. In particular we worked well together following the unfortunate fatal collapse of a cleaner in a store in Scotland. We were concerned about the possibility of different legal procedures, but Bridget … ....

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Mark Ricketts
UK Group Profit Protection Manager
Mothercare Group

How and when did you first come across Bridget?
Bridget was already contracted to Mothercare as their Competent Support when I met her. I was the head of Profit Protection within Mothercare and I acquired additional responsibilities, which included security and health and safety, in late 2011.

Did you have any reservations about working with Bridget?
Like everyone in a new role I was looking forward to being stretched and challenged, but was slightly anxious about my ability to take on the additional information and skills required.

How did Bridget help you?
She was tremendously supportive in bringing my knowledge up to date and helping me with the acquisition of new understanding and skills. She was able to take someone who had a very general health and safety awareness to a more technical understanding, including things like RIDDOR and post-incident investigation. I developed into what I would call a ‘smart customer’, and was therefore in a position to understand health and safety implications within our operation, and to fulfil the role of internal liaison to our external Competent Person.

What was your experience of working with Bridget?
Bridget was supportive, efficient, enthusiastic and passionate about what she did. She was always available and easy to contact. She had valuable input into virtually every accident we experienced. In particular we worked well together following the unfortunate fatal collapse of a cleaner in a store in Scotland. We were concerned about the possibility of different legal procedures, but Bridget reassured us and made sure we knew what we needed to do.

What were the results of Bridget’s work with you?
With Bridget’s help we designed a new regime of health and safety compliance. These new procedures resulted in a significant increase in procedural compliance across our UK stores – 98% compliance in fact.

What did you most like about working with Bridget?
Clear and unambiguous advice.

Any other benefits?
Bridget is personable, and she balances pragmatism with an absolute clear understanding of legal requirements.
And she’s very tall!

Is that relevant?
I don’t know. Maybe.

Would you recommend Bridget, and if so why?
Yes. Because she wouldn’t let you down. Simple as that.
Can I qualify that by saying that I judge people by the people they recommend, and I know people will judge me in the same way. So there are very few people who I would recommend, but Bridget is one of them.

Is there anything else you would like to add?
Did I mention she was very tall?

Dylan Short, The Redlands Group Inc.
47-220-102-0-0-220-102Bridget has some fantastic experience, not only in selecting systems but in utilising them and in knowing what system quality characteristics are necessary within an organization. If you’ve never used a system before it’s difficult to be able to imagine the things that you want versus the things you don’t, and the types of functionality you’re going to want to have. Each system provider will boast about being able to do a variety of functions, however you might not need them all, and part of the difficulty is actually being able to do a comparison. To meet the client’s needs, we were able to partner and leverage Bridget’s systems knowledge with …

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Redlands Group: “Who you partner with becomes a reflection of you” Dylan Short CHSC CRM
Managing Director
The Redlands Group Inc.

I feel very strongly that who you partner with becomes a reflection of you and your individual performance. I met Bridget through the Canadian Society of Safety Engineering (CSSE). She’s attended conferences in Canada for five years, and we met through some mutual friends. Bridget had an opportunity with Kal Tire*, a Canadian-based tyre corporation with franchisees who deliver to retail and commercial clients through a series of fixed stores and mobile units. Bridget was approached by them to put together a search for a Safety Management System.

Bridget has some fantastic experience, not only in selecting systems but in utilising them and in knowing what system quality characteristics are necessary within an organization. If you’ve never used a system before it’s difficult to be able to imagine the things that you want versus the things you don’t, and the types of functionality you’re going to want to have. Each system provider will boast about being able to do a variety of functions, however you might not need them all, and part of the difficulty is actually being able to do a comparison. To meet the client’s needs, we were able to partner and leverage Bridget’s systems knowledge with my knowledge on regulatory and standards requirements to deliver the client recommendations for decision making.

I work in a similar partnership with other individuals and organisations on a regular basis. While I get asked to partner on various projects, I choose those partnerships carefully, in part because I feel very strongly that who you partner with becomes a reflection of you and your individual performance. Primarily I look to be able to engage in projects where I can understand and see a successful outcome. Bridget was able to describe the project scope, including the roles and responsibilities and the expectations of the client. It made for a very simple decision as she did her homework to be able to help the client understand what success would look like.

In this case, we had a client who had a low level of knowledge about their own system requirements. A lot of the discussion was around what should it look like, what they as an organisation needed, and what were the possibilities for the future. They started out with a very short list of internal requirements, and Bridget really took them through everything to be able to say here’s a number of additional opportunities, that while you might not want to do that on day one, here’s where you can actually utilise this system to help you in the future. You could see very quickly the client was at ease during the conversation.

I would absolutely recommend Bridget for this type of work. She has very good communication skills and is a very personable individual who is able to help understand a client’s needs and then deliver on whatever it is she’s promised to be able to do. She has an honest approach because she genuinely wants what is best for the client.

*Kal Tire are an international tyre distributor, operating globally, primarily in Canada, the US, the UK and Africa. This project was undertaken for the Canadian retail division. After a process of investigation, Bridget recommended two Health and Safety systems, detailing the relevant functionality of each, and Kal Tire selected one of those two.

Office Manager - Anonymous
While I was on holiday my company had an inspection from the HSE (Health and Safety Executive); we occupy office and laboratory space. We were told we needed to have a Competent Person, and it was essential we identified what was missing from our existing Health and Safety systems, and pull all the information we need into something usable. A colleague identified a couple of potential recognised experts who might be suitable. We chose Bridget because of her overall knowledge and adaptability.…

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Some people want a contract for a specific term – it’s a case of “It’s a year’s contract, or nothing”. Bridget wasn’t like that. Also, not everyone could provide training as well as fulfilling the Competent Person role.

A small group of us had a meeting with Bridget, and I immediately felt totally at ease with her. When we compared notes after the meeting, we all felt confident of Bridget’s ability to move the process forward and were totally comfortable and happy that we could work well with her.

We had a plan (following the Inspection) of what we thought we needed and Bridget went through that and put us on the right road. Where we thought we had documentation that was sufficient, she explained how we shouldn’t just have piles of documents – we should split it up into sections so that what we needed would be easily accessible in case of an inspection.

As well as helping us to sort out our paperwork, we all did the Managing Safety IOSH course. Bridget was our trainer and obtained the exams from IOSH so we could sit them at work. This happened during turbulent times for all of us, because the company was going through restructuring and some of us were looking for other jobs at the same time.

It’s testament to Bridget that with everything going on she managed to make us focus on passing these exams. In fact, everyone had a choice, and yet at a time when they could have said “Do you know what, I don’t need this!” everyone chose to sit the exam. And we all passed.

Working with Bridget has given us the results we wanted. We all passed our exams and we have a sound Health and Safety Policy, efficient paperwork and a Competent Person in place in case we are inspected again. As a result of Bridget’s advice, we also undertook a complete overhaul of our stocks of chemicals, and responsibly disposed of many items which we were no longer using but which had just been kept.

There are many benefits to working with Bridget – probably the best thing is the rapport. She is a very good communicator and makes people feel at ease. Despite her depth of knowledge she makes you feel comfortable and doesn’t make you feel as if you’re incompetent. Her communication is excellent. She says “Just call me, don’t worry”, which is incredibly reassuring. She would tell us we were proceeding in the correct way, but to just call if we weren’t sure about anything. It was an amazing feeling to know someone was there if we needed an expert opinion.

I would absolutely recommend Bridget, not just for her knowledge but for the way she treats people; her professionalism and approachability.

IOSH - The Institution for Occupational Safety and Health   OSHCR – The Occupational Safety and Health Consultants Register   CSSE – The Canadian Society of Safety Engineering
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